Bella Bridesmiads is by appointment only, so it was just us and one other party in the store. They had petit fours and champagne laid out for us, and for an hour we got to go through the racks of designers they had in store. After we picked the perfect dress & got everyone measured, Kerry emailed me the order form and gave us a deadline of 4 weeks to have all the dresses purchased. They don't start making the dresses until they've all been ordered to ensure they're from the same bolt of fabric. The estimated delivery time for my dresses is 3 months, which gives my ladies a month before the wedding to have alterations made.
Last weekend I received a sweet, hand written letter from Kerry thanking me for making an appointment with them & congratulating us on picking a dress. She also sent me two color swatches to give my florist and keep in my wedding binder. This superior customer service just confirms we went to the right boutique!